7 Ways to Defuse Angry Customers


Jeff Wuorio at Microsoft Small Business center provides 7 responses to defuse angry customers:

  1. “Let’s go over what’s happened.”
  2. “Let’s get together to talk about this.”
  3. “Let’s have someone else hear what’s happened.”
  4. “Let’s see what we can do to resolve this.”
  5. “Let’s hear how you think we should solve this.”
  6. “Let’s talk about ways this won’t happen again.”
  7. “Let’s use ‘let’s’ as much as we can.”

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2 Comments

Filed under Communications, marketing, Selling, Small Business Marketing

2 responses to “7 Ways to Defuse Angry Customers

  1. Pingback: 7 Ways to Make an Angry Customer Mad « Business Golf

  2. Good points, nothing worse than I’m sorry to hear that I know how you feel or anything that sounds condescending.

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